Fast, mobile and informed

SITE Helpdesk: the ERP module for simple ticket management

The helpdesk for our SITE ERP software knows the customer's contracts, SLAs, quotas and all other project topics. This means that the support team is always well informed about ongoing challenges and processes. Predefined workflows control processing and an escalation module monitors response times. The optimization of processes is therefore firmly integrated into SITE Helpdesk.

All of this also works on the move: service employees work flexibly via web, tablet or smartphone client. This ensures fast response times and enables an all-round satisfactory service.



Automatic creation and assignment of support cases from e-mails


Automatic recognition of billable support services

Customer satisfaction

Compliance with agreed SLAs through automatic escalation


Track all emails, notes and activities relating to the case in chronological order in the information history

Clearly arranged

All active cases at a glance, filtered according to your own criteria


Recognizing loss-making support contracts

Your advantages of theHelpdesksim ERP-System SITE

SITE Helpdesk enables automated and service-oriented workflows from administration to evaluation. This means you can see the current status of all support tickets at a glance and can schedule them more easily. You can handle incidents faster and with less effort because you can easily find the subject of existing or closed cases using a full-text search. This frees up more resources for your company!


Automatically escalate tickets


Comply with agreed support services and times


Create and edit tickets by e-mail


Handle hardware repairs and returns

Ticket management

Automatically create and manage tickets/incidents and bill times

Customer portal

Grant customers access to tickets at any time with SITE Customer Access

360-degree view

See all relevant information at a glance and act directly


SITE Customer Access: Helpdesk portal for customers - in conjunction with SITE

From a certain number of customers or in conjunction with certain business models, the number of support cases can become considerably large. An efficient self-service ticket system is then essential for customer satisfaction and successful support services.

With the Customer Access support self-service linked to the SITE ERP system, customers can create tickets themselves and view their processing status. Thanks to the direct connection to SITE, you can easily transfer billable services to sales and accounting and can even invoice automatically. Your support service is thus interlinked with the relevant processes - and can serve as a tool for customer retention.
With Customer Access, you provide your customers with a transparent and flexible self-service for creating, setting and changing tickets. With just a few clicks, your customers can report faults, view support processes or check the current status of their processing.

SITE & Customer Access for your helpdesk support

With our ERP industry solution SITE and in combination with the self-service portal Customer Access, all tickets can be managed centrally. This enables a traceable and efficient workflow to be established between support and customers. Thanks to the 360-degree overview, there is always a good overview of all service cases - from which further resource planning can be easily derived.

Questions?Interested?We are happy to advise you!





mse Software GmbH
Lerchenweg 3
40789 Monheim am Rhein
Tel: +49 2173 - 993000