Services

With SITE, you can bill travel times and surcharges on a time and material basis or at fixed prices. Record all data via app, smartphone or desktop PC, which can then be reused at any time. Resource planning is easy with the ERP solution for service providers, especially in the IT environment. Whether you work with centralized or decentralized resource planning, thanks to the Exchange interface, appointments are transferred directly to the employees' calendars and vice versa if a corresponding add-on is installed.

Our ERP solution SITE is tailored to all IT service providers and managed service providers as well as IT companies that think in terms of projects. In addition to the extensive standard functions, we provide you with customized specifications for your service. SITE can thus become the linchpin of your process optimization - in real time, in the office and on the road.

Manage your entire service order in one system: planning, execution, invoicing. This is an example of the process: The order confirmation has been received. Now the resources are planned and linked to the project. Thanks to integrated time and travel recording, the budget can be compared with the budget defined in the order. Expected bottlenecks can be eliminated in good time. Resources that are still open are added to the respective process step. The invoice is then sent directly to the accounting department.

SITE can be individually adapted to the requirements of each service provider. SITE Helpdesk makes it easy to create and process tickets and incidents. Our Customer Access solution enables customers to create, view and change tickets themselves.

For service providers in the IT sector who work on a project basis, an ERP system offers multi-layered support. It optimizes workflows and supports successful collaboration between all departments. Every user has a transparent overview of all business processes relating to your services. The direct exchange accelerates processes and promotes fast response times. In addition, collaboration with customers is optimally supported.